Making a Return

If you are not completely satisfied with your purchase, you can return it within 14 calendar days of receiving the product or, if you purchased multiple products delivered separately in a single order, from the date the last product was delivered.

You can return the product yourself, choosing your own courier and covering the return costs.

Or, you can return the purchased product by activating THE BLONDit's express return procedure. You can send us an email to info@theblondit.com with your return request, without stating the reason, and providing the following information: a) the order number, b) the product(s) for which you wish to exercise the right of withdrawal.

You will receive an email from THE BLONDit containing the return details, the shipping label you must attach to the package, and the link to arrange for the courier to pick up the item.

For shipments to Italy, which are free, the return shipping costs are the responsibility of the customer and amount to a flat rate of €10.00 (ten euros). In this case, THE BLONDit will deduct this flat rate from the final refund due to the customer. For all other countries, the refunded amount will not include any shipping costs.

Replacement size

To request an exchange for a different size than the one you received, you can follow the same instructions for returning an item.

In the email you send to info@theblondit.com, please provide the following information: a) your order number; b) the new size you wish to receive;

You will receive an email from THE BLONDit containing all the details for the exchange, the shipping label you will need to attach to the package, and the link to arrange for the courier to pick up your order.

Only one return is possible for a size exchange. For returns for size exchanges made from Italy, given that initial shipping is free, the exchange fee is the customer's responsibility and amounts to a flat rate of €10.00 (ten euros). For all other countries, the costs of returns for size exchanges are the customer's responsibility. These costs vary depending on the country of origin and will be communicated to the customer in advance when the size exchange is requested.

Before requesting a return or exchange, please ensure that the product you wish to return or exchange complies with the conditions set forth in Article 8 "Return and Exchange Policy" of our General Terms and Conditions of Sale.

For any questions, please contact our Customer Service team using the contact information on our website. We are available Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 9:00 AM to 1:00 PM. We are closed on public holidays.